At QSERV Technical Services LLC, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy is structured in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and outlines how we collect, process, safeguard, and manage your data.
1. Data Controller
QSERV Technical Services LLC, registered in Dubai, UAE, acts as the Data Controller. For any queries regarding this policy, processing operations, or to exercise your rights, please contact our Data Protection representative at admin@qservuae.com.
2. Categories of Personal Data Collected
We only collect data necessary to provide DCD-compliant fire safety, elevator, and MEP solutions. This includes:
- Identity Data: Full name, corporate job title, and company details.
- Contact Data: Phone number, email address, and physical site/installation address.
- Property Compliance Data: Ejari copy, building layout designs, Civil Defence certificate logs, and structural details required for fit-out approval.
3. Legal Basis and Purposes of Processing
Under UAE PDPL, your data is processed under the following lawful bases:
- Performance of Contract: To administer and execute fire system installations, AMC contracts, or elevator inspections.
- Legal Obligation: To submit safety logs, register premises with Hassantuk, and obtain approvals from Dubai Civil Defence.
- Consent: When you request quotes or subscribe to safety alerts through our platform.
4. Data Security and Storage
We store and process data on secure servers using robust technical encryption standard to prevent unauthorized access or leakage. In compliance with UAE localization practices, sensitive compliance data is hosted securely within the UAE.
5. Your Rights Under UAE PDPL
As a data subject in the UAE, you possess key rights regarding your data:
- Right to Access: Request details of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or outdated records.
- Right to Erasure (Right to be Forgotten): Request deletion of data when it is no longer required for regulatory compliance.
- Right to Restrict Processing: Request suspension of data processing under specific conditions.
6. Data Retention
Personal data is retained only as long as necessary to complete the purposes outlined in Section 3, or to satisfy legal, tax, or civil audit reporting criteria (typically up to 5-7 years following contract completion, in accordance with UAE commercial laws).
7. Policy Updates
We may update this policy to align with decrees issued by the UAE Data Office. Any updates will be posted on this page with an updated modification date.