Frequently Asked Questions
Find answers to common questions about fire safety, DCD approvals, and maintenance services.
Fire Safety & Compliance
QSERV simplifies the process. As a DCD approved contractor, we inspect your premises, ensure all fire safety systems meet current codes, rectify any issues, and handle the paperwork to obtain your Civil Defence compliance certificate swiftly.
Active protection includes systems that take action during a fire (like sprinklers and alarms), whereas passive protection involves structural elements (like fire doors and fire-resistant coatings) that contain the fire.
Common active failures include outdated extinguishers, faulty alarm panels, or blocked exits. Our team conducts pre-inspection audits to catch these issues before the official Civil Defence inspection.
Yes, QSERV is a fully licensed and DCD (Dubai Civil Defence) approved A+ certified fire safety company authorized to install and maintain fire protection systems.
Typically, a Civil Defence compliance certificate is valid for one year and must be renewed annually alongside your AMC (Annual Maintenance Contract).
You verify trade license, tenancy contract, Ejari, existing AMC contract, and system layout drawings. QSERV helps compile this file for you.
Yes, we manage approvals for fit-out modifications, shell & core projects, and partial renovations to ensure code compliance.
It depends on the villa size and layout. Generally, large villas require a dedicated fire pump and tank system. QSERV offers free surveys to determine requirements.
Fines for expired certificates or non-functional systems can be substantial, ranging from AED 10,000 upwards, plus potential closure of business premises.
Yes, our DCD-certified teams are available 24/7 for emergency repairs to ensure your systems (and compliance) never go offline.
Hassantuk 24/7 is the Ministry of Interior's smart fire alarm monitoring system. We help install and integrate your panel with the 24x7 Civil Defence command center.
Contact us immediately. We will perform a rapid health check, issue a maintenance report, and submit for renewal to avoid further penalties.
Yes, for commercial kitchens and increasingly recommended for residential units. We supply and install certified fire blankets.
We cover all zones: JLT, Business Bay, Al Quoz, DIP, Silicon Oasis, Marina, and greater Dubai, as well as Sharjah and Abu Dhabi.
Absolutely. We design in-rack sprinkler systems for warehouses to meet specific NFPA and DCD high-pile storage regulations.
Yes, we supply, install, and commission all types: CO2, Dry Powder, Water, and Foam extinguishers, tagged with DCD certification.
It is our client portal where you can see the real-time status of your fire systems, upcoming maintenance dates, and digital service reports.
We have multiple teams and can typically mobilize for a site survey within 24 hours of your inquiry.
Yes, we conduct hydraulic pressure and flow testing for fire hydrants and landing valves to ensure they meet required bar pressure.
Our engineers and technicians hold relevant Civil Defence cards and are certified in NFPA standards and local UAE fire codes.
Technical Systems (MEP)
UAE regulations require regular testing - typically quarterly checks for functionality, with a comprehensive annual maintenance inspection.
FM200 is a waterless fire suppression system ideal for server rooms and data centers. It extinguishes fires in seconds without damaging sensitive electronics.
Yes, we specialize in kitchen hood suppression maintenance (Ansul/Amerex systems). Regular maintenance is crucial to prevent grease fires.
A Jockey pump maintains pressure. If pressure drops (due to a fire/sprinkler opening), the main electric or diesel pump kicks in automatically.
Standard residential sprinklers (fast response) typically need testing or replacement every 20-50 years, but annual visual inspections are mandatory.
A beep usually indicates a fault (battery, removing detector, loop break). Call QSERV support; do not just silence it without investigating.
An addressable system pinpoints the exact location of a fire (e.g., 'Detector 5, 2nd Floor Hallway'), unlike conventional systems which just show a zone.
Yes, we install and test Central Battery Systems (CBS) and standalone emergency exit lights to ensure safe evacuation paths.
A dry riser is an empty pipe system in tall buildings that firefighters pump water into. We test these annually for pressure integrity.
Yes, we have MEP teams specialized in high-pressure pipe repairs, welding, and threading to fix leaks immediately.
For large buildings, a voice evac system replaces sirens with spoken instructions, reducing panic. We integrate these with your fire panel.
Yes, we maintain diesel engines, check fuel levels, batteries, and run test cycles to ensure the backup pump starts when power fails.
Manual Call Points (break glass units). We test these during every service visit to ensure they trigger the alarm instantly.
Yes, specifically LPG gas detection for kitchens and CO monitoring for basement parking lots, linked to extraction fans.
Photoelectric is better for smoldering fires (smoke), while Ionization is faster for flaming fires. We recommend based on room usage.
False alarms are caused by dust, steam, or faulty sensors. We clean detectors and adjust sensitivity or replace aging units to stop nuisance alarms.
Yes, we inspect motorized fire dampers (MFD) and fusible link dampers to ensure they close to stop smoke spread in ducts.
Used in high-risk areas (like transformers), it sprays water from all nozzles simultaneously. We provide specialized maintenance for these.
Yes, we interlock access control to automatically unlock all doors for egress when the fire alarm is triggered.
Yes, we can scan electrical panels during maintenance to identify hotspots before they cause an electrical fire.
Contracts & AMC Services
A maintenance contract (AMC) is mandatory for DCD certification renewal. It guarantees a licensed team is responsible for your safety systems.
Our AMC covers scheduled preventative maintenance (PPM), 24/7 emergency call-outs, certification support, and digital asset reports.
We can onboard new clients within 48 hours. After an initial asset survey, we sign the AMC and begin compliance procedures.
Yes, we offer multi-year agreements which often lock in a lower annual rate and ensure long-term compliance stability.
Standard AMC is labor-only. Comprehensive AMCs can be tailored to include parts, but typically parts are quoted separately upon failure.
Yes, we provide a digital and physical Fire Safety Logbook to record all tests, faults, and visits as required by Civil Defence inspectors.
Yes, it's simple. We perform a takeover survey, you notify your old provider, and we handle the DCD portal transfer.
Yes, we manage Owner Association (OA) properties and residential towers, liaising with facility management companies.
PPM is planned (scheduled checks to prevent failure). Reactive is fixing things when they break. Our AMC focuses on PPM to minimize Reactive costs.
We offer flexible terms. While we aim for long partnerships, contracts typically have standard termination notice periods defined in the agreement.
We accept cheques, bank transfers, and offer flexible payment plans (quarterly or biannually) for annual contracts.
Yes, basic fire warden training and 'how to use an extinguisher' demos are often included or added to our AMC packages.
We keep digital backups of all client certificates and reports. We can reissue a copy instantly upon request.
Yes, we clean and inspect fire water tanks (and domestic tanks) to ensure valves works and water is available for the pumps.
No. Our AMC proposal clearly states inclusions. Any extra works (replacing a broken pump) are quoted for approval before we start.
Yes, for groups with multiple branches, we offer a consolidated Fleet AMC with a dedicated account manager.
Technicians check panel history, test a sample of detectors, sound alarms (with notice), check pumps, and sign the logbook.
Yes, our detailed maintenance reports serve as proof of due diligence which can help reduce your building insurance premiums.
You can call our 24/7 hotline, email our support desk, or use the QR code sticker on your fire panel to log a ticket instantly.
Yes, we carry comprehensive Workmen's Compensation and Public Liability Insurance to protect our staff and your property.
Contact QSERV Fire Safety
Dubai & UAE
Get a free quote for fire alarm systems, FM200 suppression, or Annual Maintenance Contracts. DCD approved fire safety company serving Dubai, Abu Dhabi, and Sharjah with 24/7 emergency response.